Our Policies

Appointment Policy

Missed Appointments

We know your time is valuable, and ours is too. When you book your appointment, you are holding a space on our calendar that is no longer available to our other patients. If you need to cancel or reschedule your appointment for any reason, please call us as soon as you know so that we may offer that appointment time to another patient. We ask that you call us to cancel or reschedule at least 24 hours before your appointment.

A cancellation is considered late when the appointment is cancelled less than 24 hours before the appointed time. A no-show is when a patient misses an appointment without cancelling. In either case, we will charge the patient a missed appointment fee of $25, which must be paid before scheduling your next visit. A patient with three no-shows will no longer be able to schedule appointments.

How to Cancel Your Appointment

If you need to cancel your appointment, please call us at (616) 696-1212 between the hours of 8 a.m. and 8 p.m. Someone will be available to cancel and reschedule your appointment.