There is no question too big or too small for our veterinary team. Below are some answers to our most common questions.
Can I come into the building/room with my pet?
Absolutely! Covid restrictions are no longer in effect. We let you decide if you would like to come inside the building or stay in your car during your pet’s exam. If you do come in with your pet, there may be times we need to take them back to our treatment area. For example, blood draws, catheter placements, x-rays, and CT scans are some of the procedures that will take place in our hospital area rather than in the room with the owner.
Do you see exotics?
Yes, all our doctors have training in small mammal exotics, birds, and reptiles. We also see wildlife exotics such as raccoons and skunks, although proof of a valid, legal permit must be on file before making an appointment for these types of pets.
I just adopted a new pet. What should I do next?
It is important to establish medical care for your pet from the very beginning. Schedule a “Wellness Exam” with your veterinarian to check for pre-existing conditions, prescribe any illness preventions, and get information about what your pet might need in the future.
What are my payment options?
We accept cash, check, credit/debit, as well as Care Credit and Scratch Pay. Payment plans are only available in extenuating circumstances and must be arranged by management. Payment is due at the time of service.
Do you accept Pet Insurance?
Pet insurance plans reimburse owners after claims are submitted and approved by an insurance adjuster. Payment to the Animal Hospital is due at the time of service. We are happy to provide you with detailed exam reports and invoices from all your visits to submit to your insurance company.
How often should my pet visit the vet?
How do I transfer to your clinic?
Please call our office, and one of our Customer Care Representatives will create an account for you and your pets. We ask that you email, or have your previous clinic email, any previous records for your pet so we can attach them to your file before your visit. Our doctors will review the history of your pet prior to their first appointment with us.
We are also happy to see your pet for urgent care or emergent situations if your vet is not available. Let our staff know where you would like records for your pet’s visit with us to be sent. This way, your primary veterinarian is aware of recent health concerns/treatments.
When should I use flea/tick preventatives?
Although flea/tick prevention seems more of a concern in warmer months, our veterinarians suggest year-round prevention is the key to preventing flea/tick-borne illnesses. Many preventions that we carry also protect against other parasites, too.
Are you accepting new patients?
Yes. We are always accepting new patients, especially for Urgent Care or Emergencies. Please call our office to be triaged by a Customer Care Representative who can give you your options for getting your pet in to see one of our doctors as soon as possible.
Are you a walk-in clinic?
Although you can often get in to see one of our doctors within 24 hours, we ask that you call us ahead of time. Even if your pet is experiencing an emergency, we can often give you critical medical directions over the phone, and be prepared to treat whatever injury/illness your pet has sustained when you arrive at the clinic.
At what age should I spay/neuter my pet?
This varies for each species and should be discussed with your doctor at your pet’s first health check. Dogs, especially, vary as to when they should be spayed/neutered depending on their breed and weight.
Do you offer boarding services?
How do I get a copy of my pet’s records?
Call, email, or stop in our clinic anytime and we would be happy to provide you with records for all your pet’s exams with us.
Is there a difference between Emergency and Urgent Care?
They might sound like the same thing, but to us, an Emergency qualifies as any injury or illness that is life-threatening and time-sensitive. Other urgent appointments should often be seen as same-day appointments but are not immediately life-threatening. Our staff is trained to triage cases based on whether they are Emergency, Urgent, Sick, or Wellness care.
Do you have an on-site groomer?
We currently have a part-time groomer. Her schedule is most often booked out months in advance with re-occurring clients. Please call our office for availability. Check our website often for updates on grooming services and availability.